I forgot the username of my account

Did you forget your username? Here's how to track it down.

  • I am logged into the desktop, mobile or browser client
    • If you are logged into one of our apps or extensions, you can see your account username by simply going into the Preferences
    • You can find it by going to Preferences > Account and you will see the username there
  • I have a confirmed email on my account
    • If you have an email on your account, simply request a password reset from here: https://windscribe.com/forgotpassword
    • The password reset email will include your account username. Please remember to check your junk/spam folder for the email if you don't see it in the inbox.
  • I don't have email on my paid account
    • If you don't have an email on your account, click here to contact support with payment info about one of your transactions
    • The payment info will vary depending on what payment method you used, here is what you should send:
      • In-app purchase - If you paid with an in-app purchase using Android (we can't track iOS or Amazon payments unfortunately), please send us the Play Store transaction ID, in the format: GPA-xxxx-xxxx-xxxx-xxxxx
      • Paypal - If you made the transaction with a Paypal account, provide the transaction ID as well as the date of the payment.
      • Credit Card - If you paid with a credit card on our website, please provide the last 4 digits of the card, the date of transaction and the amount paid.
      • Bitcoin/Crypto - If you paid with Crypto, you will need to provide the transaction ID that Coinpayments sent you after payment
      • License Code - If you used an 8-digit code from a third party to upgrade, please send us the code.
  • I don't have email on my free account
    • If you don't have an email on your account and you have never paid for any upgrades, there is unfortunately no way track down your username as we have no information that we can search for on our end.
    • At this point you can try making a new account.